Quality Assurance

Commitment to Quality

Our priority is the wellbeing of our residents. To that end, we have established a multifaceted, quality-focused system to improve upon the standards of our care continuously and proactively.

Weekly Visits

Our compliance managers have a wealth of experience and expertise in social care at their disposal and are committed to visiting Rodwell House at least once per week. During these visits, the compliance manager will pay close attention to the care being given and use these insights to give constructive feedback to our Home Manager.

Weekly compliance meetings, involving the manager and the owner, set out actions to address areas for improvement.

Real Time Compliance Management

Our managers and nurses are supported with compliance dashboards. Data is streamed from all our systems into a user-friendly dashboard, giving a comprehensive view of the standard of care in real-time. We also incorporate the qualitative judgements from our expert compliance managers to supplement these quantitative metrics with a human insight.

Our automated compliance dashboards free managers and nurses from paperwork and reporting, enabling them to focus on delivering relationship-centred care.

Network of Buddies

We ensure that our staff are equipped with the training they need to provide excellent care. We have implemented a ‘buddy’ system which involves picking outstanding individuals to lead by example for new starters as well as individuals who might need a bit of extra guidance.

Our buddies are led by our experienced Training Manager who visits Rodwell House on a frequent basis to train our buddies, supporting them with a high level of expertise about delivering relationship-centred care.

Customer Satisfaction Surveys

Paramount in our approach to care are the views and concerns of our residents and their relatives. With this in mind, we hold Customer Satisfaction Surveys twice a year by a specialist independent research organisation. Views regarding the standard of care are ascertained anonymously and audited for comparison with other care homes. Suggested areas for improvement are compiled so that an improvement plan can be implemented.

We also send out short, internal surveys to our staff and visitors, so that we can easily keep track of the standard of care we’re providing.

Care Plan Reviews

In addition to the daily reporting by carers in each resident’s care plan, a monthly review of all care plans is undertaken by the Home Manager, as well as when needed on an individual basis.